FAQ

Booking & Payment

Do you have questions about the payment methods we accept, transaction security on our website, cancellation policy or how to benefit from our discounts? You’ll find out all you need to know right here in our dedicated Booking and Payment FAQs section.

Prior to Booking

Want to know more about our pricing, different types of tours we offer, mobility issues, tour languages, if hotel pick-up is offered or where to meet? Take a look inside our Prior to Booking FAQs section for more information.

After You Book

We’re thrilled you’ve booked with us! Now what? Here you’ll find information on receiving your tour confirmation and what to bring with you the day of your tour. Need to change your tour date or adjust an existing booking? It’s all right here.

FAQs: Vatican Tours

Need more info on the types of skip-the-line access we offer, our offices, Vatican dress code or group sizes? Click below to get in the know! All our Vatican Tours include admission and headset rental fees so you won’t be charged more than what you see at check-out.

FAQs: Colosseum Tours

Of course our Colosseum Tours include admission fees! That said, you may also want to know that they all have skip-the-line access. Not enough? Check out our dedicated FAQs for details on meeting points, group sizes, mobility issues as well as what you can bring and more!

FAQs: Rome Tours

Questions can come up when visiting the Eternal City so we’ve done our best to answer those related to our Rome Tours. Get info on meeting points, private tours, what works fo kids and any applicable dress codes. And yes, admission fees are included in all prices!

FAQs: Florence Tours

Ready for your descent on the capital of Italian Renaissance? Check out our Florence Tours FAQs for all the extra info you may need to aid you before your purchase or plan the unforgettable itinerary this beautiful city deserves!

FAQs: Day Trips

There’s nothing like an adventure outside Rome! But you’ll definitely want to know where to meet, if tours are private or small group, how to handle meals, tour customisation and the specifics of each service. Never fear, we have it here for you in our dedicated section!