The following are our guidelines for the cancellation and refund of tours booked with What a Life Tours:
- What a Life Tours can accept the following payments: Visa, MasterCard, American express, Discover and PayPal.
- In case of cancellation, you will be notified via email of the successful cancellation and its related fees. Cancellations can never be confirmed via telephone.
- What a Life Tours enforces a 72-hour advance refund policy; no refunds will be given for cancellations made within 72 hours of tour commencement.
- All cancellations are subject to the cancellation fee of 10% of the total charge.
- No refunds are given after a tour has commenced.
- No refunds are given in case of either delay or non-appearance on the part of the customer.
- What a Life Tours does not guarantee refunds in cases of unforeseeable events, such as closures of sights due to demonstrations, strikes, bad weather conditions or renovations.
- In case of the closure of sights, What a Life Tours will contact you as soon as possible to offer a substitute itinerary or reschedule your booking to a different tour option.
- You may request to change the date of your tour up to 72 hours prior to tour commencement. This change will be accepted only upon availability.